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Original Comment Budget Rent A Car has the worst customer service! I recently tried to book an online reservation for an evening pick up and their system does not allow you to do that. Therefore,I decided to drive to the location with a snap shot of the online rate and the customer service representative tells me "that the new system does not allow me to do any changes you will have to contact customer service". So, I contact customer service and speak to a "manager" by the name of Kenneth Hampton who could honestly care less what I am telling him. His response is "Unfortunately, I am not able to see that rate so I cannot do anything about it". Are you serious? Aren't you a manager? In conclusion, I ended up paying $236.98 for something that should have costed me $152. This situation is truly frustrating as Budget could care less about its patrons, I will NEVER return and give my business to Budget.

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