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Original Comment What a pity I didn't check out this site before booking my car rental with Dollar!! Just like everyone else I thought I understood what I had paid for in advance and what the extra charges would be when picking up my vehicle in Houston and dropping off in Atlanta. BUT my charges were some $600 more!! The reception desk at Atlanta Airport were unwilling to help and told me to ring the 1-800 number. No help as I'm a UK resident. I emailed their 'Customer Services' (what a misnomer) several times before I got a response. They made a 'good will' refund of $120 which they said was half the overcharges. I don't understand what figure this equates to half of, and if they were OVERCHARGES why wasn't I given a full refund? I have emailed them several more times (Tamica Liggins) but they have not ever responded to any of my questions. All I'm asking for is an explanation of what these extra charges are? If they are correct then I will accept them. I have now written to the Director of Customer Services and the CEO. I don't expect a reply. If this is how Dollar conduct their business they should be ashamed of themselves. I will never use their company again and will advise anybody I meet who is travelling to the States to avoid booking with them. A sorry reputation to have in Europe!!!!!

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