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Original Comment in April of this year we had an appointment for a GENfour upgrade. The tech. arrived and told us that we needed a new dish. he did not bring one with him, and he left without doing anything.! now since then I have tried to re-schedule for the upgrade, but I am told there is an uncleared work order that prevents you from scheduling the upgrade. I have contacted the OKC tech and he says that he cleared the work order from his end. I have called your 866-286-4388 number about 6 or 7 times and the work order is still on your end. I have been a loyal customer for about7 years. I would like a resolution of this ASAP so I can upgrade to GENFOUR. Thanks Don

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