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Original Comment My wife and I have owned to Lexus vehicles (RX##0 and RX350) and wanted to purchase a 2012 certified IS250. I serached all the dealers in several states to find one in the color we wanted and found one in CT (we live in NJ). I contacted Hoffman Lexus on August 19th to make an appointment to view the car on August 23rd with the understanding (and promise) that I would receive a telephone call if the vehicle was sold before the 23rd. I drove over 3 hours to the dealership and was then told that the car had been sold two days earlier. Of course the Business development person that I had set up the appointment with made herself unavailable while I was at the dealership. I have enjoyed the two Lexus vehicles we have had and the service we received at other dealerships but Hoffman Lexus service is NOT up to Lexus standards and does not deliver on their committment to customers. Because of this experience we are now considering another brand of vehicle to purchase, Hoffman Lexus has damaged your corporations quality service.

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