Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Several months ago I purchased a cell phone from Consumer Cellular. I paid approximately $38.00 for the phone, and their monthly fee was going to be $15.00. When I placed the order, I expressed concern that the phone may not work in this remote area - very few cell phones do. The clerk checked on service in this area and told me it is &quot;spotty&quot;. She said, &quot;If it does not work, just send the phone back&quot;. <br /> <br /> Shortly thereafter, I was hospitalized twice. (I am 77 years old and was hospitalized for emergency treatment of an aortic aneurysm.)<br /> <br /> The phone did not work, so while I was in the hospital I asked my daughter to send the cell phone back to Consumer Cellular. She did (at her expense). Rather than refund my money, Consumer Cellular turned the account over to Collections because I did not pay the monthly fee of $15.00 for a phone that did not work. My daughter has phoned them for me twice. The last time they told her they would get back to her &quot;in 48 hours&quot; - that was nearly two weeks ago. They will not return phone calls. I phoned them again this morning and the rude rep said I would not receive a refund. I replied, &quot;We'll see about that&quot; and I immediately filed complaints with the Consumer Protection Agency and the Better Business Bureau. <br /> <br /> My only income is Social Security. Does your multi-million dollar corporation really need to rip off elderly widows for $38.00????

Feedback

Your Name

Your Email

Verification