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I've been a Verizon customer for over 10 years and have never had a problem with them until I got my new flip phone in June of this year. The phone is a lemon, but one month after I got the phone the outside screen broke (in my pocket) and now Verizon will not honor the one year warranty. After talking to multiple people who overall provided good customer service, I am no further along with Verizon replacing the lemon phone they sold me less than 3 months ago. If this is Verizon's world class customer support then after my contract ends I will be looking for a new carrier. The sad thing is I've liked Verizon up until this point.


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