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Original Comment September 27, 2013<br /> <br /> Thomas Brown<br /> <br /> <br /> Sears Headquarters &amp; Corporate Offices<br /> <br /> <br /> <br /> RE: Kenmore 25 cu. Ft Freench Door<br /> <br /> Bottom-Freezer Refrigerator<br /> <br /> White Energy Star 0- Sears<br /> <br /> item#04670322000 l Model # 70322<br /> <br /> <br /> <br /> Dear Customer Service:<br /> <br /> <br /> <br /> This is a formal complaint in reference to the purchase of your product as described above. <br /> <br /> &amp;#226;&amp;#65533;&amp;#162; 9/17/2013: I shopped online and purchased a refrigerator. The item was in stock at your South Point, Durham, NC location. I traveled 52 miles to pick the item up.<br /> <br /> &amp;#226;&amp;#65533;&amp;#162; 9/17 -9/21/13: I plugged and allowed the item to run, trying to make sure it was okay before putting food in it.<br /> <br /> &amp;#226;&amp;#65533;&amp;#162; 9/21/13: Stocked refrigerator with food<br /> <br /> &amp;#226;&amp;#65533;&amp;#162; 9/24/13: At some point refrigerator stopped working. Called back to Sears, South Point. Was directed to customer service. I was offered an October 14, 2013 repair date. This was unacceptable. I called back to the store and spoke with Shannon. She was to assist with finding the replacement and was to call me back. Did not hear from her. <br /> <br /> Spoke with Tony. He found the same refrigerator at the Northgate, Durham location. It was listed as new. <br /> I had to return the refrigerator and received the supposedly new one . At this point I am working with Darrell. When I returned home, again after a 52 mile trip, plugged the refrigerator in and it immediately started knocking. I called Tony, who told me to inspect it. Upon doing so I found corroded copper lines, copper lines broken from compressor. I called Sears Northgate, spoke with Darrell. Who indicated that he was calling Jason (another manager), and call me back. I never heard from either of them. Tony called me today (9/27/13). He offered to have the refrigerator repaired. I informed him that at this point with the wrong information given about the second one and the poor customer service, the miles, gas, lost food and time I have spent on this, my wife does not want any product from Sears.<br /> <br /> Tony Sawyer, did an outstanding job trying to assist me. He gave me his business card and wrote his personal cell number. He indicated that upon return of the refrigerator, if there are any problems to call him. Thanks to Tony. <br /> <br /> <br /> <br /> I am still in disbelief of how awful this ordeal has been for both myself and my wife. I am still trying to replace the refrigerator and will not be able to do so until I receive my money back. I am currently using coolers until this ordeal is over. I would appreciate compensation for my time and financial loss. <br /> <br /> <br /> <br /> I desperately await to hear from you with a resolution. Thank you in advance

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