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Original Comment I am a new customer phone <br /> I have been very disatfied with the service i have received<br /> <br /> regarding my telephone service, internet service, netflix,<br /> <br /> i have continously called and was told that in order to activate my phone someone needed to be home and they were calling in 30 minutes, i left work, waited at home for 1 hr no phone call they also said someone would be calling in at 7p for verification, i was ready to cancel service because it just seems i was getting no where UNTIL TONIGHT<br /> <br /> i decided to call one more time i got technical support and a gentlemen by the name of Richard Taylor, Mr Taylor told me he would help me if i could stay on the line long enough for him to review my file, he didnot know that i had heard the same story many times, I explained to each person i spoke with the importance of activating my phone as my children are out of state and call me frequently, i have had the same # since 1944 and wanted to keep my #, Mr Taylor explained to me for the first time i need to forward my calls from my present phone company so a verifyer could call me also told me after i forward calls to call him back, I did, when i dialed my # from cell phone my home phone # rang, even though they had given me a temperary # noone told me to do that i had been so frustrated not receiving calls to my orginal phone number i wanted to take this time to tell you he restored my faith with hughes net as a new customer, he further went on to explain to us why we were not getting netflix, if all of your agents in technical support took the time he did and generally showed their concern, i don't think i would have had the challenges i had have, thanks to Mr Richard Taylor for taking the time to show me he cared;as i said my faith has been restored with Hughes Net and I just wanted someone to know,I am now looking forward to having you as my internet,and phone provider.<br /> <br /> Lola Robinson

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