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Original Comment Do not use HughesNet. They are awful. Was supposed to have installation done on Sept 6th 2013, Tech was very late, had a flat tire on the way so he said, was rushing to complete job before dark, only completed install into the garage and that's where he left the modem. Asked him to come back out to finish job, he said he would but never did. Called again several times but still did not come out, if I called from my home phone or cell phone it would go straight to message, but if I called from a number he did not recognize he would pick up right away. Finally called customer service on Sept 30th, said they would post-installation team contact me within 2-3 days, no-one did. Called again on Oct 15th, was told last rep did not 'escalate' call correctly but I would be contacted within 2-3 days to complete install. On Oct 21st since no-one has contacted me, I called to cancel service, was put through twice to the 'department' handling this and both times the call was dropped. One thing they seem to be very good at is billing, was billed twice and it was well over the amount I was quoted for monthly service. If this is what it is like with install, god knows how bad their service is when you other technical issues. Go with a reputable company like Dish Network, they do the job right and their support is great.

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