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last night we went to exchange a precious moment at 2 different stores. at both stores we were told they couldn't do it because they are all independent owners. As far as we were conserned it is still "Hallmark" and they should be able to help us anyway and do the mathmatics between the stores afterwards. You have just lost a family of regular buyers. and we have spent thousands of dollars at your stores on precious moments. NEVER AGAIN!!! Very disappointed in your customer service - or lack there of


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