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Original Comment HORRIBLE customer service...I began having huge problems with my large 60 inch Sony tv...contacted customer support 3 times, first by email, then by live chat, and finally by phone...discovered through research that my problems were very known issues, to the point that a law suit had even been opened against Sony for the flaw in the years prior...Customer service tells me I qualify for their exchange program and instructs me to call for all details...When I end up calling they go completely back on their word, tell me I actually dont qualify, I can repair tv out of my own pocket or take a 15% off coupon to buy a new Sony tv...even claimed there was conveiniently no record of my previous contact...Good customer service should not quote customers information just to turn around and go back on it is the huge point here...For that reason I will NEVER waste my money on another Sony tv...very disappointed and angry

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