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Original Comment My problem started with Orbitz approx. 6 weeks ago. I had booked a van for Cancun. I was checking something and discovered Orbitz&quot;lost&quot; but had not contaced me. I called them and have been trying, unsuccesfully, during the past 1 1/2 months, to get this resolved. I am a senior citizen with a disabilty and must have things in place when I arrive. I've spent hours and hours on the phone with Orbitz and I'm told....we will get back to you within 24 - 48 hours; we are just waiting for a manager's approval; we will transfer you to the correct person (then I am cut off); we will have this situation resolved by (fill in the various dates they gave me); blah, blah, blah. I am leaving on Monday (which they were told). It is Saturday. They are still avoiding and evading. I am going to have to pay thousands more for a van, since that's all I can use....if I can even get a van that is located in the terminal at this late date. <br /> I'm writing while on hold for someone to come on the line with the latest excuse. It's been 40 minutes so far. <br /> I've traveled a lot and never had as many problems with a company. The fact their corporate phone number is so difficult to find suggests they are &quot;hiding&quot; from unhappy customers.?. I agree with all the extremely bad reviews I have read. I plan on filing a complaint with the Better Business Bureau as well as thinking about a lawsuit. They did NOT live up to their contract they made with me. <br /> Something feels very &quot;shady&quot; and &quot;off.<br /> <br /> PS. After finally getting someone after 40 minutes, I was &quot;accidentally&quot; (???) cut off.

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