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Original Comment I reserved a car from National car rental 3 months in advance of our trip to Costa Rica. I had a confirmation print out. When we arrived in San Jose on Dec.25, at 10:30pm we were told at the counter that they did not have anymore cars even though they had my reservation. We had reserved a car 3 months in advance for a total of $494 for the week. The National car rental agent said we could rent another car from one of his partners, but the price would now be $1,000 plus tax for the week. We asked for a manager but no one was available. We were stuck. We ended up taking a cab for $30 that night to our hotel. The next morning i went to the front desk and told them about the car rental experience with National. Their response was not surprised as they stated National does this all the time, especially during Christmas (busy season) as they can rent cars for 2 to 3 times more than what I reserved it for 3 months earlier in advance. The front desk spent the next 2 hours finding me a car with another company that did end up costing me $1,000 because it was last minute and many car rental companies had no other car available. Bottom line, do not rent from National. It was the worst experience ever. I do plan on taking them to small claims court and will raise the issue further with the BBB and other agencies. At this point it's not the money, it's the principle. They shouldn't be able to get away with this fraud.

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