Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I recently booked 4 hotels in india and a man in the springfield, mo office named Drew was terrific, one hotel had a price issue he corrected with his supervisor. Unfortunately the confirmation came thru with the wrong price. That is when the nightmare began. I could not get it corrected. I called several times and got the phillipines. The employees there did not understand the problem and when asked to speak with a supervisor no one would allow that. When asked to speak to the US office they would not allow that, I finally was given two numbers supposedly in the us, both of which were no good. the phillipine workers do NOT understand anything outside of their script. As a traveler and a customer it was most frustrating. this went unresolved so I cancelled all the reservations. I will not ever use hotels.com unless I what was guaranteed to speak with someone in the UNITED STATES.In my experience the outsourcing is a detriment 11to your organization. Try outsourcing your management team. Your phillipines office does you a disservice.

Feedback

Your Name

Your Email

Verification