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Original Comment I have been a AAA member for 8 years and have purchased memberships for my father and 2 adult children. My son recently had his Mercedes slide backwards off the road during bad weather in VA recently. When he calls the toll free number they keep sending out the same tow truck driver who is refusing to winch his car back onto the road. The driver also told him that he will have to bring 3 other individuals with him to help at how much an hour per person. this has been going on for 2 days. I told the operator there is a local tow company in his area that is familiar with the roads where he lives and is able to get his car out. I told the operator the name and phone number of the company and they are still sending the same man. I am very disappointed and dissatisfied with this type of customer service. The bad thing is it doesn't even appear the car has much damage and that it is driveable. This just is unbelievable and when my 4 contracts are up next year I am going to pick up a plan with my auto insurance.

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