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Original Comment I just called the customer service line and was extremely disappointed with the lack of actual customer service, again. I paid my previous residence's balance off and today I received a letter from the collection agency. Why?? When I called the customer service representative she was extremely rude and did not want to answer any questions and hung up the phone. People who don't want to deal with people should not be in customer service. With that much lack of customer care, that person should nob longer have that job. That job

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