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Original Comment In 2012 my policy lapsed. I called to reinstate it. I requested the identical coverage I had before. Due to a clerical error on the part of 21st's representative, car rental was omitted. Now I have had a minor accident and am told I have no coverage even though they have admitted it was the company's error. They are trying to bill me retro to 2012 for coverage I should have had from the beginning. I have been a customer for approximately 20 yrs and spent thousands on insurance during that time. Out of good faith for my continued patronage the company should cover the expense. They have refused to do so. As a result I am dropping coverage with your company and going with State Farm. Even the body shop, recommended by 21st Century, has said what a terrible company you are. Before 21st merged with Farmers it was an excellent company. Now it is just a disgusting heap of garbage. I hope the $100 in retro coverage is worth the loss of a customer to you. I wonder if the stockholders know how ignorant the employees at 21st are, and what a horribly run company it is.

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