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Original Comment I am reaching out to the corporate office because i have been unsuccessful in utilizing the customer care service. I own an infinity FX 45, and a QX 80, my 45 was was hit on 12/23/13 by a driver who ran a red light. My car received damage on the passenger door, the air bags deployed although there was no passenger in the car. The seat back was ordered on 12/26/13, with a shipping date of 2/27/14. On 2/28/14 i was informed that the wrong part was ordered (infinity) and the new shipping date is now end of May. I contacted customer care, opened a case file and to this date have no clue what is going on? I EXPECTED MUCH MORE FROM INFINITY. I have been unsuccessful in getting anyone in infinity assist me, i am reaching out for assistance. What would you do if this happened to you! My car is repaired but yet not drivable due to the seat back/air bag part. I am retired military , my insurance company is USAA, i am still driving a rental car. No customer should have to deal with this, the sad part customer care has FAILED. please advise

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