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Original Comment This company is disgraceful. In an industry where compassion and understanding for patients is number one priority, Medco Express Scripts customer reps are apathetic and indifferent to the needs of sick people. The rudeness and uncaring of the reps are disgusting and has caused so much suffering for something as easy as filling a medical prescription. This company has caused further illness with their lack of communication and failure to provide this simple service of filling medication. What they fail to realize is there will be legal ramifications to what they did and how they do business. I implore all not to use this company. It is a disgusting and despicable manner in which they treat patients who need their medication to survive. They have been holding a prescription for 14 days and still have not filled this order. Each rep had a different story. One of them said they couldn't read the script but never called or communicated this information. The prescribing doctor called and got treated just as the patient did. Complete disrespect. Even confirmation from the Dr. They still said they couldn't read the script. The dr. Called them yet again and the results were the same as before. These people are poorly trained or just plain incompetent. This is day 16 and they yet again pushed the shipping date out 4 more days. Do not use this company especially if you take medication to survive.

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