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Original Comment USAA has got to be the worst customer service I have ever dealt with. I'm still resolving a claim from December 2013 and it is now April 24, 2014 Not only is my claim adjuster Duane Savage refusing to give me a call back, Megan Gordon who I tried dealing with when Duane wouldn't call me back was THE RUDEST PERSON EVER, she in fact refused to transfer me to her manager. After getting her name and trying with yet another adjuster I finally got a manager to return my call. She ended up not knowing why my adjuster was not returning my calls but claimed to only be able to extend my rental through Duane who wasn't in the office, and as far as I know has never been in the office according to his voicemail. DUANE SAVAGE if you ever read this, you and MEGAN GORDON are officially the worst adjusters with no respect whatsoever to anyone. I hope someone realizes that this is not the way a customer based business should function. I tried complaining to the manager, but she wouldn't even listen to me. USAA is the worst, after having an auto claim with them I have never been happier to have progressive insurance.

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