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Original Comment On Monday, April 14, 2014, a young seventeen year old man went to Lafayette Indiana, to the Bob Rohrman Isuzu Dealership. He knew exactly which car he wanted to test drive, a used Impreza. <br /> <br /> After the usual review of the car, conversation with sales, he carefully pulled out a large roll of cash. In bills of five, ten, twenty, up to one hundred dollar bills totaling $5000: the money was his life savings. He had scraped &amp; painted houses, dug fence posts, worked in a horse barn with a shovel, mowed lawns, even sold perfumed candles. His father, my husband, paid an additional amount of cash, a loan to our son of nearly $2000. <br /> <br /> Justin had read about cars, dreamed about cars, thought about different engines, all of the different specifications of all of the vehicles ever produced. He had decided this Subaru Impreza would get him on the highway and likely last until he was out of college. He drove home absolutely ecstatic, so happy.<br /> <br /> We live nearly 100 miles from the dealership, and after arriving home that night, in the garage, he and his dad thought there might be an oil leak. <br /> <br /> The next night they were pretty sure there was a bad head gasket. Sober faces.<br /> <br /> The next night they were sure there were two blown head gaskets. Justin started looking for ;junk cars&amp; to see if he could find another engine. His dad was trying to figure out how he would get the time to help our son with the repair, Justin couldt afford to hire it done. This was our son responsibility: it is difficult to parent with ;tough love at times, but this is how we raise our children. <br /> <br /> Justin never said a bad word about the salesman, the dealership, no one. He is a terrific kid: good grades, good friends, leads Fellowship of Christian Athletes at school, leads songs and gives short talks and has other participation in church. He loves small children.<br /> <br /> I was absolutely sick to think about his lifelong savings so quickly at loss, knowing how hard he had worked and saved, the items he had not bought over the years that his friends possessed. <br /> <br /> I emailed the dealership manager the next day, keenly aware a used car is 'as is'. I explained the above and asked if anything could be done. I was immediately surprised, he was highly concerned. He even said if needed, he would purchase the car back from our son, to maintain a good reputation for the business. The tension at our house immediately deflated.<br /> <br /> Mr. Scoyoc soon found the problem. An employee, no longer employed for reasons such as this, had put the car on the sale lot knowing the two head gaskets were blown. There was also a belt needing replacement which had not been replaced. But despite this, $4000 in repair had already been done to the car. In short, the car should have gone to auction to begin with: now the dealership had nothing but loss on the car. If they were going to be honest and fair, the loss even greater.<br /> <br /> Mr. Scoyoc assured me he would ;make it right&amp; Approximately a week later, I took my son back to Lafayette to pick up his car. The invoice was stunning: repairs free to us parts and labor included a long, long list of replaced belts, an oil change, two new head gaskets, and free labor on installation of new manual transmission parts (we requested this ahead of time and paid for these parts, Mr Scoyoc said they would take care of the labor). In short, Bob Rohrman Isuzu and Ryan Scoyoc had decided that as much as they were able, this young man was going to have a dependable car for some time to come. <br /> <br /> I explained to Justin that this was so more than an exceptional experience, and that he won&amp;t likely ever see such an exchange again. The paperwork confirming the damaged engine could have been shredded and never acknowledged, which would be typical. My son is driving what is virtually a new car. <br /> <br /> Our world is increasingly short of goodness, kindness, decency, respect. We found all of this at Bob Rohrman Isuzu. Customer satisfaction, having a good reputation with clients, these attributes are rare and very much still matter. I want to thank all there who helped us, and am so very grateful. I am extending much praise and appreciation to Ryan Scoyoc, the staff, and Bob Rohrman for this experience.<br /> <br /> <br /> <br /> Karen

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