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We live full time last 2.5 yrs in an RV traveling the US and Canada, we both are not physically able to do much lifting. Grandson replaced the old large box TV set with the 32 in. Westinghouse LCD TV we bought in Costco on 9/06/2012 with additional 3 yr extended warranty.<br /> 1.5 yrs later, April 12, 2014 TV sound went out. Checked everything and called Costco Concierge Service for solution. Told to call Westinghouse, as we could not pick up new set at Costco, had to send defective set back. Have it mailed to us (not possible as we move frequently). After several phone calls to Costco and Westinghouse on both stores procedures we were told we would have to mail set back and they would send new one.(NOT)<br /> We received the e-mailed FEDEX document to return set.<br /> We did not want to be without a TV for a couple of weeks (NOT) and went out and bought a new TV from another store besides Costco and not a Westinghouse! We instructed Westinghouse to mail new set to our son who has a house address instead of a mailing service. We are now in Washington on our way to Canada and Alaska.<br /> Cost us over $400 for a new set and lots of trouble reinstalling a TV.<br /> Checked tracking order on set mailed back using box from new set in FedEx mail center in Ogden, UT. Set mailed April 17th and arrived on April 22, 2014. <br /> Waited for the email that said they had mailed the new set out to my son's address in CA, NOTHING.<br /> Called Westinghouse call center to talk to service person about why they had not mailed set, was told they had to send sales slip over to the warehouse for it to be done. This was the Friday before Easter Sunday, three days after they had received the returned set. <br /> Asked when the set would be mailed was told maybe next week or in two weeks. Asked to talk to manager. <br /> Talked to Vidal who said the set would be mailed next week by Wed or so due to the holiday. He gave me his name and phone number and said he would email me when the set went out.<br /> Waited for email the following week, NOTHING.<br /> Called back the following Friday, May 2 (one week)to talk to Vidal and a young woman who could hardly speak English told me that Vidal no longer worked there and that she worked for the new call center as Westinghouse had fired the old center where Vidal worked and the computers could not download all the customers files and they were having a hard time getting the information and that it might take a few days before she could answer my questions. This information was repeated 8 to 10 different ways and when I asked her to stop giving me excuses and when could I expect to receive my TV and to speak to a manager was hung up on!!<br /> Called back and got a young man named Cory who was very cordial and earnestly tried to see if he could solve the problem....Strangely enough he told me that the TV I had returned was on back order found it could be several more weeks to two months before a replacement set was sent. I could not believe my ears. NO ONE, not one person had told me this prior to this time. <br /> I told him, in that case in order to fulfill their customer service and act promptly on their warranty asked for him to immediately send out another TV of like size or larger of a different model. He said they had a backlog of people waiting for TV's and would see if he could expedite my case. I asked him for the Corporate Office phone number which he gave me and also told me that sometimes he also works that office so might get him again. He said he would call me back on Monday or Tuesday the following week with his information.<br /> I called the Corporate Office number and got Corey on the phone, AGAIN. He told me he could now elevate the problem since I had called the corporate number.<br /> Monday and Tuesday I waited for a return call, NOTHING.<br /> Wednesday afternoon, (May 7) at 4 pm, they state they close at 5:30 pm PST), I called and was told Corey was out of the office early that day and they would leave him a message to call me in the am. I asked the young lady to give me to another corporate agent and she said no one was available in the entire office that afternoon.<br /> I received no call from Corey in the am (May 8) and called the Corporate office and was told they would connect me to Corey, who did not answer but a Ramon answered and told me Corey had just stepped out for a few minutes and could he help me. I proceeded to retell the above story to him who seemed like he did not have the intelligence to understand what a TV was and kept asking me if I had called the call center?? I asked if I could speak to his manager and he told me his manager's name was VIDAL!!! and gave me his phone number and email. To which I asked how did VIDAL go from being a call center manager that was fired and a new one hired to being the manager of Corporate Customer Services???<br /> I asked him how many lies did they tell everyone, It appears that all the people that I had been speaking to over the past two and a half weeks were working out of the same office and just putting everyone off with more and more lies and wasn't there another Corporate Office where I could get an answer?? I had from time to time stated that I needed to go online and complain on the sites that would put them out on the social media as being liars and not to buy any more Westinghouse products as they did not honor their warranties or have ZERO customer service!!!<br /> Since that occurred and I called VIDAL's phone number immediately I got an answering machine that said no one was answering at the moment and I should leave a message!! Then it cut off saying that the mail box is full and click!!!<br /> I have relayed this above information three more times to the concierge at Costco and they have told me they could not get through on the phones as there is something wrong with the lines at Westinghouse, been put on hold and on and on and on.<br /> I told the concierge's three levels of service employee at Costco that this makes Costco look very stupid and makes Westinghouse look like a company to stay far away from buying any products with the type of customer service they have been displaying. <br /> I am supposed to receive another follow up call from the concierge at Costco on Monday to see if Westinghouse got back to me after a manager at Costco was told they would expedite this and as of today May 16 at 3:30 have received no word. I called back to Corporate Office of VIDAL and got the same answering machine with a message that the mail box is full!!!<br /> Well now I am researching their headquarters with the office of the President and my friend who owns a company that produces large programmable message screens you can put in your car or store or REAR RV window is going to provide me one to program something to the effect that it will say (as we travel thousands of miles around the USA this spring and summer and fall and stop at several Costco's, WalMarts and other malls-----<br /> <br /> DO NOT BUY ANY WESTINGHOUSE TV'S OR OTHER PRODUCTS FROM COSTCO OR ANY OTHER STORE AS THEY DO NOT HONOR WARRANTY PROMISES!!!<br /> <br /> I think that will get some very immediate observations!!<br /> Fed up with poor customer service and having been involved in that business for several years am appalled at what these corporations think they can do to their customers who are buying their poor quality products and stonewalling them when the warranties are needed to honor the dollars spent to purchase their products and those who offer Westinghouse products need to stop carrying them if they are to be honest with their customers who buy the products in their stores!!


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