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Original Comment Thursday night I won an auction for a new tv about 11PM,within 5 minutes of notification of the win I went and verified my payment setting to make sure they were up to date. I needed to update my CC and did so as well as add a back up.I was notified by email the was a problem about 10 minutes after closing and to contact customer service about this. I called the next morning around 10am and after talking to the agent and answering all his questions I was informed he was passing the contact info to the "Auction" department and someone there would contact me in a few days because he was unable to correct "auction" problems(yet there is no way for me to contact them) and they would need to contact me to resolve. This is Monday,almost 2pm and not a word one from "Sam's Auction". I don't want the TV now if they are going to leave me hanging like this. THIS IS NOT SERVICE !! I don't think Sam's Club even cares anymore nor do they even read these post from people, all they care about if the "Numbers". We are probably only a small percent of the total sales per day and instead of fixing problems to progress,they are settling for what they have. VERY POOR !! Not Customer Relations at All.

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