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Original Comment A friend of mine was moving to a new apartment. Called Cox a week in advance to set up transfer for tv and phone. Gave cell number so installer could call ahead to make sure someone would be there. They were supposed to show up between 1000-1200. At 1230 I called, they said they would be there before 3:00 or get $20 credit. At 5:00 I called after waiting 1 hour and 15 min on hold. They said they were sorry but the tech showed up and no one was home. The tech never called. If he did show up he didn't leave a card or phone number. They said my friend was rescheduled for 9-11. This person has had 3 back surgeries and is on disability. I had to go buy a converter box and antenna just so he could have tv. At one point I talked to 3 different people. I was talking to a supervisor and he transferred me to dispatch. She started laughing saying she had no idea why they transferred me to her. She said probably because the supervisor had no idea what to do with me. In the long run, on the phone from 12:30 until 9:00 that night. Saw a Cox truck in the parking lot, asked if he was looking for my friends address. He wasn't. He didn't have time to do my friends cable. I explained the situation that the tech rescheduled for 9-11. His only response was good luck getting it then. It's a shame this is how such a huge company like Cox will treat their customers. Especially ones on disability.

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