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Original Comment Called at the beginning of this week to schedule repair of our AC unit. When I called I requested a Saturday appointment and was told to call back on Friday because that is when the would know if a technician was available. When I called this morning I was told they had a technician available today between noon and 4. I took the afternoon off from work and waited. No one showed up so I called to find out that no appointment was made. They saw I called, the operator said she gave me an appointment, but never actually made it. So now the soonest they will come is Monday. They are reserving all the technicians for heat calls in case they get any. Normally I would not worry about AC at this time of year, but my husband has a lung disease and needs the AC to breathe in warm or damp weather. Every excuse the supervisor gave me why they couldn't work on the unit such as temperature below 70 also apply to Monday. We purchased all of our large appliances including the AC from PSEG because of their customer service, NOT their price and I am very unhappy with this lack of concern. Next time I will contact Joe Schmo and pay half the price for my furnace or AC and get the same lack of customer service I'm getting now.

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