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Original Comment Avoid this company at all costs. If you have a problem, ours was at the Jacksonville Airport, they will not call you back. You can leave a message for "Jennifer" who will not call back. We made reservations for a car at this location and after completing the contract walked to the car. It was a very niceDoge Charger that had a large piece of the underside bumper fairing Loose and hanging down.. It was not safe. We returned to the counter and they did not have another car. The agent "Erik" who was very nice cancelled the contract and we went to the Avis counter where we rented another car. We were assured by Erik that no charge would be placed. When the credit card statement arrived, guess what? There was the charge for a car that never moved or was even started. That was on 9/23/14 contract Today is 10-8-14. I have used their email contact that assures you that I will be contacted in two days. Never happened. I called the number Erik wrote on the cancelled contract, left message after message asking politely that someone call me back..Guess what no call has ever been received. My wife and I travel frequently and have never ever dealt with a company that is absolutely uncaring about customer relations. Their word is no good. Their promises are not kept. Go to another rental car service. If Dollar Car Rental is your only choice call a cab!! I will never do business with this company again.

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