Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment 11/12 I have a life threatening disease and had a surgery where I can't leave the home for a week. My modem just shuts down and I am without any phone or internet for hours at a time. I finally got on the chat and was cut off from there. The rep then cancelled the appt. he made for me for 11/15. They can not just drop off a modem without making a repair report. I told them I can not be without a phone as it could cost me my life in an emergency. So I contacted them again and was told I had the appt. for this Sat. and they would expedite it if they had an opening. I contacted them again today 11/13 to ask a ? and was told there is no appt. So now they can't bring me a modem until Mon. the 17th. HELLO, I could have an attack anytime and be dead- can't wait 5 days. I was just told "Sorry". After being with a company for over 25 years and notifying them you have a life threatening illness, you would think someone could drop a modem off as I can hook it up. I had to hook the first one up when it was mailed to me. No emergency appts. or drop offs....I can't believe this is the way to treat loyal customers. If I die you won't get a penny more. You can't shut off power to a house with someone like me but you can leave them without any outside contact. I was also told I could go out and buy a modem or come pick up (3 min. one way) when I said I couldn't leave home or get myself a cell phone. Poor service. I was told they don't have enough repair techs--are working 6 days for 12 - 13 hours. So they know they don't have enough and there are emergencies...I'd say they don't care.

Feedback

Your Name

Your Email

Verification