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Original Comment I spent a couple of hours on the phone and via direct connection to my computer with the tech support and then the customer support. My wi fi range extender has actually been giving weaker signal strength than the wi fi without it. After 2 hours and being handed off between 3 different people, ONE TIME WITHOUT TELLING ME THEY HAD SWITCHED OFF, my problem remains unresolved. This is the low down:<br /> - Tech support is outsourced to a company called Alpha Techno Hub LLC and all tech support is coming from India. Yeah, language tends to be problematic.<br /> - The first &quot;solution&quot; offered was to try to sell me Wi Fi firewall security services for 1 year ($149) or lifetime ($299). <br /> - AFTER FAILING MISERABLY to get the extender working properly, the second solution offered was to bring the item to the store where I purchased it ONE YEAR AGO (2 year warranty), tell them the Techno Hub technician said it's not working, and please give me a new one. HA HA HA - I do not live on the moon. <br /> - After attempting to contact customer support to get warranty service for the extender I AGAIN REACHED THE INDIAN GROUP (this was using the warranty contact number in the extender's manual). After a couple of minutes it was clear what I needed to do.<br /> <br /> THROW AWAY MY EXTENDER AND NEVER PURCHASE ANOTHER BELKIN PRODUCT

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