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I am having the same issue. I don't know how many different types of proof are necessary to show that I sent you back your modem (9/23/14). I showed your idiotic customer service reps the tracking number from the FedEx label (everyone reading this, enter these numbers and you will see what I mean: the photo I took with my cell phone showing the label on the box, as well as the fact that it was delivered on 9/24/14 at 10:07 AM. I was assured it would be rectified. It hasn't. I am being harassed for $125. My time is valuable. I have wasted time fighting with you. I will be pursuing legal action if this isn't rectified immediately.


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