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Original Comment Dear Hotels.com Corporate Office<br /> <br /> Please, no outsourcing offices. I DISLIKE OUTSOURCING DUE TO THEIR INSENSITIVITY. Let me explain further:<br /> <br /> My confirmation number I am travelling back to the Middle East; an alert from the American Embassy was sent to us, American citizens. About a month ago, there was an American teacher stabbed in this city. I was expecting to be safe in my hotel room on this New Year's Day. What happens - NO RESERVATION.<br /> <br /> No room; I was stranded. How could an American company do this to their fellow citizens? Your outsource company does not care. Please return the customer service departments back to Americans!<br /> <br /> Another thing: In two days, I had to travel within the Emirate to a remote area for my job. Once I got there, I called Hotels.com for a refund. I never got an email confirming this. Meanwhile, I finally, after the third call, I get this email telling me that my credit card was charged and my reservation is intact. I call the hotel, Royal International, and they request that I forward this email to them so they can assist me in obtaining my refund. I was never in their reservations list! For the third time, I call hotels.com and finally speak to someone; the refund receipt is sent. I ask to speak to a manager. Sonya comes on the phone. I can hear her but she can't hear me, so I tell her if she cares she would call me back. Another thing: I changed my phone number twice to my real contact number 408-846-5650 and it never saves. Sonya, the manager does call back. She still can't hear me. I am frustrated and ask her why she called me and she states, &quot;I don't want to talk with you.&quot; Again, I HATE OUTSOURCING. There is no sensitivity. I dislike the fact that my credit card was charged with no evidence of stay. I had to do the work to get my credit back. My safety is not secured due to your lack of efficiency. PLEASE RETURN CUSTOMER SERVICE TO AMERICANS WHO WILL TAKE CARE OF AMERICANS.

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