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Original Comment I bought my daughter sneakers on 8/28/14 from store #2670 in Aberdeen, NJ. The Vans sneaker have started to rip in the tongue portions of the sneaker. I tried to return them stating "I think they are defective". My daughter has had many pairs of Vans before and never had a problem after 5 months of wearing them. Your manager Sandra rudely said "I am not in the business of buying back used shoes and take it up with Vans". I said "I guess you don't stand behind the product you sell". This caused the customer in back of me to hand the shoes to the manager she was buying and say "I don't want to buy these". I have contacted Vans to help resolve my problem. Professional managers resolve problems not treat customers rudely. Famous Footwear should take a closer look at managers who are representing the Famous Footwear name.

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