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Original Comment I have had my free phone for about three years. The service is great. However, trying to update my info online or by 'phone' has been the most unhelpful, frustrating, horrible experience with any company in my lifetime. Online would not take my information. I know how to fill in everything, but, the online would simply not take my information For over two weeks, many hours, I tried to update my info by phone before my phone became inactive. I have minutes and no service. I was sent to so many phone nos., many, many, many sites to 'punch' and going around in circles, and actually being cut off back to dialtone. now, my once activated phone has been turned off. All systems keep asking for a sort of activation no. which I do not have. I truly appreciate and sorely need to have the phone, but am at my wits end with all the above. Tell me what to do? Thank you.

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