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Original Comment Land Rover Hunt Valley, MD. *****DO NOT GO THERE*****FRAUD DEALERSHIP*****RUN!*****<br /> <br /> I dropped off my 2011 Range Rover Sport for them to install new tires, perform alignment, and oil change. Two days later, the service adviser left a message saying the car was finished and the technician who worked on it was test driving it. I went to pick up my car. When I started the car, it took a few seconds to fire up which was not normal. It would fire up right away before. In addition, there was a check engine light, triangle with exclamation point, and the message Restricted Performance. I immediately showed it to a car dealership personnel who said they have to look at it the next day and gave me a loaner.<br /> <br /> The next day, I received a message from the service adviser that the dealer had check everything that it was nothing the dealership did that caused all the error messages, and they wanted me to authorize the dealer to diagnose the problem. I of course did not authorize the work and drove to the dealer. Upon arrival, I asked for the General Manager of the dealership but was told he was on vacation and was directed to Service and Parts Manager, Ron Johnston. <br /> <br /> I explained that the second I dropped off the car up until the second I arrive and started the vehicle I did not hear anything about problems with the vehicle. You would think at some point when the dealership had my car something would have popped up, especially during the test drive by the technician. Immediately, he came off as arrogant and a jerk. The manager simply said, &quot;Stuff happens&quot; and asked me the question, &quot;Have you ever gone into a room and turn on the lights but they didn't come on?&quot;. Personally no, but I guess theoretically it could happen if a bulb goes out. I told him I still believe the dealership had done something to my car. After 20 minutes, I knew the conversation wasn't going anywhere so I left and said they would be hearing from my attorney. He followed my and asked if I was going to drive the vehicle home cause I may not make it home and might need to get it towed. I simply said yes. When the technician delivered my car to drive home, again, he asked if I was going to drive home cause the car might not make it home. <br /> <br /> When I started driving the vehicle, the car was extremely slow to accelerate and would not shift out of 3rd gear. I noticed that my digital settings were reset, my clock was now set 24 hrs instead of 12 hrs as I originally had, and my temperature setting was degrees Celsius instead of Fahrenheit. I thought that was strange, what did putting new tires, alignment, and oil change have to do with those settings being changed. I thought the only way was that the battery was disconnected and there was now power source. So I drove to an NTB and started talking to the manager. I asked him if there was anyway the digital settings could be reset and he said yes, if you disconnect the batter without backup. <br /> <br /> It turns out that the dealership had disconnected the battery without power backup and the computer loss all the settings including the fuel injection/pump settings resulting in the car driving in limp/safe mode. <br /> <br /> The theory is the dealership tried to get more &quot;business&quot; from me by disconnecting the battery so I could authorize them to diagnose the problem and fix the problem. It all came down to more $$$$$. DO NOT GO TO THIS DEALERSHIP, THEY ARE A FRAUD. RUN AND RUN FAST!<br /> <br /> I have contacted Maryland's District Attorney for Consumer Complaints and they recommended that I file a complaint against the dealership. I WILL!

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