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Original Comment You:<br /> <br /> I have been a loyal customer for years. I had a whole house DVR system. But not since last summer, 2014. The main box went out. I have patiently dealt with Mediacom for over a year. Nothing ever got fixed. I had problem after problem. Everyone was nice, but I had only two boxes, the DVR NEVER worked right again. I found out later it was because the one that was broken was tuned to the DVR. The Service Techs who came to the house told me the Pace boxes were junk. I lost caller ID 8 months ago. I have moved. I am still in your service area but it is time that Mediacom did something right for me. I never argued, demanded or threatened. I trusted you to do the right thing. All you did was raise the price for what was reduced services and really bad quality. IF you have a proposal please let me know by e-mail. I will need a point of contact or if MediaCom is not interested not, I will just go to another provider. You had a billboard on Talbotton Road that had &quot;Truth&quot; in great big letters. I could use a little of<br /> <br /> Mediacom Chat:<br /> <br /> Hello, welcome to Mediacom chat.<br /> <br /> <br /> <br /> This link will provide you with pricing information:<br /> <br /> <br /> <br /> <br /> <br /> Is there anything else I can help you with?<br /> <br /> You:<br /> <br /> No what I typed speaks for itself, yes?<br /> <br /> Sent at 11:52:27 AM.<br /> <br /> You:<br /> <br /> Will this get passed on to anyone?<br /> <br /> Mediacom Chat:<br /> <br /> Are you a Mediacom customer?<br /> <br /> You:<br /> <br /> For 3 years or so<br /> <br /> Mediacom Chat:<br /> <br /> I will connect you with a live agent who can help you. Please wait.<br /> <br /> You:<br /> <br /> I cant wait that long. Please forward<br /> <br /> Sent at 11:54:30 AM.<br /> <br /> You:<br /> <br /> I am holding on<br /> <br /> Sent at 12:04:00 PM.<br /> <br /> Arien has entered.<br /> <br /> Arien:<br /> <br /> Hello, welcome to Mediacom Chat.<br /> <br /> You:<br /> <br /> Hello<br /> <br /> Sent at 12:12:03 PM.<br /> <br /> Arien:<br /> <br /> Hello, good morning.<br /> <br /> Arien:<br /> <br /> I am reading on your concern.<br /> <br /> You:<br /> <br /> Thank you<br /> <br /> Sent at 12:12:56 PM.<br /> <br /> Arien:<br /> <br /> You are welcome.<br /> <br /> Sent at 12:13:29 PM.<br /> <br /> Arien:<br /> <br /> I do apologize for any inconvenience this may have caused you.<br /> <br /> You:<br /> <br /> Pixellation... incomplete recording.. interrupted recordings.. system outages were regular<br /> <br /> You:<br /> <br /> Channels forze<br /> <br /> You:<br /> <br /> froze<br /> <br /> You:<br /> <br /> at times deleting something could take 5 miutes or more<br /> <br /> You:<br /> <br /> a selected channel would have no picture<br /> <br /> Arien:<br /> <br /> i really do apologize for the inconvenience.<br /> <br /> You:<br /> <br /> Thanks again<br /> <br /> Arien:<br /> <br /> Is you DVR have never been replaced?<br /> <br /> You:<br /> <br /> NOTHING was ever done'<br /> <br /> You:<br /> <br /> just very polit service calls<br /> <br /> You:<br /> <br /> polite<br /> <br /> You:<br /> <br /> and &quot;somebody will contatc you&quot;<br /> <br /> You:<br /> <br /> I did get some credits<br /> <br /> Arien:<br /> <br /> Thank you for letting me know.<br /> <br /> You:<br /> <br /> but never got anything fixed]<br /> <br /> Sent at 12:18:22 PM.<br /> <br /> Arien:<br /> <br /> Can I have the last 4 digit of your SSN or Driver's License associated to the account , the phone number associated with the account and the complete service address?<br /> <br /> You:<br /> <br /> 3610<br /> <br /> You:<br /> <br /> I have moved<br /> <br /> You:<br /> <br /> Still in your service area<br /> <br /> Arien:<br /> <br /> Ah, but the services were not moved?<br /> <br /> You:<br /> <br /> Just seeing if MediaCom is interested in my business<br /> <br /> You:<br /> <br /> No... I have been hesitant\based on the past year<br /> <br /> You:<br /> <br /> I have nothign presently<br /> <br /> Sent at 12:20:49 PM.<br /> <br /> You:<br /> <br /> $2568.00 annually for..really poor quality<br /> <br /> Sent at 12:21:54 PM.<br /> <br /> Arien:<br /> <br /> I understand but I cannot pull up on your account I have not enough information.<br /> <br /> You:<br /> <br /> 5627 Rockhurst Drive<br /> <br /> You:<br /> <br /> Columbus Ga<br /> <br /> You:<br /> <br /> 31907<br /> <br /> You:<br /> <br /> phone was 762 821 1070<br /> <br /> Arien:<br /> <br /> Thank you.<br /> <br /> You:<br /> <br /> Welcome<br /> <br /> Sent at 12:23:26 PM.<br /> <br /> Arien:<br /> <br /> I have checked on your account and it is suspended.<br /> <br /> Sent at 12:25:09 PM.<br /> <br /> You:<br /> <br /> Let me simplify this if I may. Mediacom has my email. I will look for an offer. IF there is interest. I would sign a contract for the right pricing. Plus I expect a credit on the outstanding bill.<br /> <br /> You:<br /> <br /> I f nit I will just move on...no hard feelings<br /> <br /> You:<br /> <br /> I still have the equipment<br /> <br /> You:<br /> <br /> Just in case it needed to be verified as pretty crappy<br /> <br /> You:<br /> <br /> :-)<br /> <br /> Arien:<br /> <br /> The best way to check on the offers, please do contact on our phone support: <br /> <br /> You:<br /> <br /> Thank you for your help<br /> <br /> Arien:<br /> <br /> I understand, Rick.<br /> <br /> Arien:<br /> <br /> You're most welcome.<br /> <br /> You:<br /> <br /> will u send me the transcript?<br /> <br /> Sent at 12:27:19 PM.<br /> <br /> You:<br /> <br /> Thanks Arien<br /> <br /> Sent at 12:28:01 PM.<br /> <br /> Arien:<br /> <br /> My sincere apology but what I have here are the regular rates, our promotional rates are only available on our phone support.<br /> <br /> Arien:<br /> <br /> Also, we have no option yet to send some emails for security purposes.<br /> <br /> Sent at 12:29:00 PM.<br /> <br /> You:<br /> <br /> well this is for the &quot;saved&quot; copy

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