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Original Comment Since Windstream took over Cavtel, I have had nothing but problems. On Friday, Oct. 23 at 4:31PM, while I was talking to a client, my phone went dead. This is the second time in about 3 months this has happened and the second time this month I have had problems with no service (Internet/DSL). The last time my phone service went dead it took 5 days to fix it. Five Days! I called customer service to report it. No-one could tell me when my phone service would be restored. I called again Sunday, same thing. I have had no communications via my email which I gave them. I went to Windstream Online this morning (Monday, Oct 26) and there is a message that it's not available at this time. SMDH I also emailed support services with no response. The chat person said they could not pull up my file because of where I live. I work from home. This is getting on my last nerve. Windstream service and customer service is terrible! I had Cavtel for about 10 years with few problems. When I had a problem with Cavtel phone service it was fixed within 24 hours. Not Windstream. WHEN IS MY PHONE SERVICE GOING TO BE RESTORED? I will be looking for another phone service because I can't go through this every other month. I am also a journalist and will be writing about Windstream's terrible service. My next step is to contact the president of this terrible company.

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