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Original Comment I flew on Hawaiian Airlines to Maui Hawaii on October 28, 2015. I spent three weeks on Maui. During my stay, I rented a car from Avis. It was not a pleasant experience dealing with the front desk personnel. She asked me if I needed insurance. I told her that I already have my own personal insurance. She told me that if anything happens that I would be responsible for the full value of the car. I said no thank you but she kept repeating the same comment. I am a senior citizen and I felt that she took advantage of me and pressured me into buying additional insurance. Does Avis use this "strong arm tactic" with all of their customers? Is this how they earn bonus money? My total bill was almost $1,300 because of the added insurance. I feel that Avis should reimburse me for the additional insurance in the amount of $350.00. In addition, this same clerk did not ask me if I am familiar with "key less" vehicles. I got into the car and I did not know what to do. I went back to the same front desk clerk and she did not have the time of day to help me. She waved down a young gentleman from the car lot to help me out. He was very pleasant,helpful and patient with me. He showed and explained all of the "bells and whistles" on the vehicle to me before I drove off. This kind young man saved Avis from losing a customer. I feel that Avis should give additional training to their front desk personnel in dealing with the public especially with senior citizens. I hope to hear from you soon. Sincerely, Elsie Younce.

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