Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment On November 6, 2015 I reserved a car online for an upcoming trip to Las Vegas. I decided on a Coupe, on the website it stated that the Coupe was the same cost as a full size. My card was charged $144.33 to hold the reservation. The total rental was supposed to be around $320. I did not select the insurance, as I confirmed with my own insurance that I was covered for rentals under my policy. Upon arrival and presenting my Rental Confirmation Voucher at the Las Vegas Dollar counter, I was told they did not know what the code "SCAR" on my rental voucher was. I explained it was a coupe, in fact the voucher states Nissan Altima Coupe. They did not have one and did not know what car to give me. They tried to have me take a mid size, but I said the Coupe was supposed to be the same cost as a full size. The staff quickly explained that they were running a special on upgrades and that if I wanted one it would be an additional $10 a day ($80). Not wanting to be confrontational and having no proof in my hand of what I read on the website I agreed to this charge. The staff than asked if I wanted to bring the car back filled with gas, I said yes. Then he asked if I wanted insurance, I said no and that I checked with my insurance and I am covered. I quickly looked over the 7 page contract and signed it. I noted the Loss Damage Waiver, which I assumed meant I was waiving the insurance, I also noted the additional $80 charge. The total came to $423.94. I assumed the $144.33 would be deducted once the car was returned and the card was charged. However I was charged the full $423.94. I explained the situation to a customer service rep and was told they did in fact charge for the insurance, even though I declined it twice, but since I signed the contract and did not catch it, there is nothing they can do. I am seeking a refund of the $212.64 refund of the insurance. I have read many, many complaints online regarding the tactics used by counter staff as well as many services charged without the customers knowledge.

Feedback

Your Name

Your Email

Verification