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Original Comment I had the worst experience with Hotel.com. I called the hotel to confirm a reservation for my boyfriend and myself and they stated that it was cancelled. Called Hotel.com to figure out what happened, they stated that I called and cancelled my reservation the day after I mad the purchase. Puzzled, I old them that the occurrence was impossible since I never did such thing.They told me that they refunded me, but the funniest thing was that I never received a confirmation email of my cancellation and the money was never refunded to my credit card. We had a great deal, two nights in a nice hotel for $270; can't beat that. I asked if I could get the same room for the same price i paid, the customer representative said since I "cancelled" my reservation and got a refund, they can't do anything about it. Furious, because this was the fault of the company they said for $520 they can give me the same room, but give me a $100 rebate in a few days. Hell no, i declined, at this point, with no apology from the company and a huge mishap on their part, we should get a room for free for putting us through so much trouble, considering that I spoke to a representative and the supervisor separately. I have yet to see an email confirmation on my refund and cancellation. We always had great service from them, but after this incident. I WILL NEVER CHOOSE HOTEL.COM EVER AGAIN.

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