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Original Comment Purchased a Nordictrack x9i 8/13. Had to send it back the same day since it was broken out of the box. Shortly after receiving a new one, the gears broke. Waited on hold at customer service for over an hour and a prat was ordered. that was replaced about 3 weeks later. Now the machine speeds up on it's own and is dangerous to use. My husband almost got thrown off the machine. again on hold for over an hour. Was told a part would be ordered and a tech will call in 3-5 days. Didn't happen. Called cust. service again and waited another hour. Part is on backorder. I want my money back. the machine doesn't work and is dangerous.

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