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Original Comment I just spent over an hour today with Hughes Net customer service trying to end service that I was not told I was in a contract for that I did not know about. Furthermore, they did not tell me that I was not able to use gaming on their system or I would have never signed up. I have called several times because we could not stream movies and the service only provides very slow surfing activities. It is not fair that your company is not upfront with it's customers and tell the truth. If I tell you I need my family to be able to stream movies and play online gaming don't tell me if I upgrade that will work. I spoke to a supervisor Raul who not able to provide me with any support and when I requested to speak to a manager I was told no one is available. Then he told me that I have to pay a cancellation fee for something that does not even do what they said it would do when I purchased service. I am disappointed and would never recommend this company to anyone. I cannot believe you have no interest in resolving this issue for a customer of yours. I was misled in many ways about the service, upgrade, and capabilities. I would like someone to resolve this issue and fees asap.

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