I have spent the entire day trying to solve a problem caused by an upgrade in your system. No one answers the phone, they say they will call you back and they don't. Chat cannot handle the questions or they do not answer nor does anyone when you text. 20 year plus customer with two accounts. I will try again tomorrow or you will be hearing from me again. I have had nothing but trouble the last few months. Just about about had it and be reading a lot of other "reviews" I am not the only one fed up.
EarthLink is the worst costumer service ever I ordered new service an never got the service I contacted them about 20 times an still have no internet I'm totally discusted with this I paid for the service why don't I have it they keep telling me someone is gonna fix it an still 3 weeks later no internet I think this is very poor coustomer service on both sides earthlink an verizon who is there contractor for them this really sucks all I want is my service I'm paying for as a new coustomer I am highly upset with this if service is not on soon I'm cancel it all together smh ps EarthLink get your stuff in order an find some Americans that speak proper English thank u from a pissed off coustomer
I contacted earthlink and hughes net on 11/25/12 my issue still have not been resolved both companies are giving me the run around. I ordered hughes net through earthlink in some way my order got mixed up and hughes net charged me 481.47 for purchasing equipment when it was supposed to been under a lease program with free installation and free activation that was the promotional offer that the representative promised me. hughes net can resolve this issue if earthlink fax the original contract to them earthlink has not even return my phone call even the corporate officer customer relation representative have not call me back to resoleve this this has been almost two months and my internet services is about to be terminated because of this issue and my bank account is 481.47 in the negative i dont no who else to call to get earthlink to fax the docuement over to hughes net my next step is to get a lawyer and sue both companies i am sure that i will have plenty of people to sue them with me both companies have bad representatives and they wont return your call.
Hi I'm A New User And I Hope That You Move Your Customer Service Back To The Usa. I Can Not Understand Your Help. Business's Should Think Of Their Customers In This Country. You Are A U.s Company And Should Operate In This Country. It Will Cost You Customers In The End.
Every Time I Call I Get Someone Who I Can Not Understand, That Is Poor Customer Service.
Oh boy! do I have a complaint!..I signed my mother up for earthlink back in Aug then she wanted to cancel her account as she did on time! However earthlink has been taking money out of her bank account every month since for the regular monthly service fee. She canceled her account with earthlink so why on earth would you still be taking my mother s money??? She has been back and forth with them and they are not willing to take care of the problem, so I have taken matters into my own hands and hired an attorney to help my mother get her money back that earthlink shouldn't have taken from her in the first place...you people are crooks taking advantage of the elderly, you make me sick. I promise you we will win this!!! Disgusted!
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