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Original Comment Do not book with Hotels.com! I booked a room through them for 2 nights in San Antonio. Prior to my arrival (3 days before), I called to change my reservation to 1 night instead of 2 nights. Easy, right? Nope! The wouldn't make my change. They told me I had to keep the 2 night reservation or cancel and go with another hotel in the area. Not to mention that they lied to me and told me that they spoke to the hotel directly and the hotel wouldn't do this change. I called the hotel myself and they said they would never tell a 3rd party they cant make a change to a reservation. I ended up canceling my whole reservation. I guess they rather loose a whole reservation than make money off of a change. Makes no sense to me. The customer service is horrible and I will never book with hotels.com again.

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