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Original Comment I recently booked a rental car through Hotwire and pre paid. when we picked up the car the sales person asked us numerous times if we wanted a different car for an higher rate, we said absolutely not!! He also asked us if we wanted the extra insurance for a fee. Again we said no we do not want anything extra. The man at the counter went through the contract and pointed to where we needed to sign and what it was for. He did ask us if we wanted the Sun Pass for tolls and we said yes, we always use it every year and get charged for the tolls only. When we returned the car I notice a amount due on the receipt for $285.99 so I asked the person processing the return and he stated nothing will be charged. When we returned home my husband noticed a charge form Thrifty for $285.99. I called and was told it was for the insurance we accepted and for the Sun Pass. I explained that we declined the insurance and the counter person never told us there was a daily charge for the Pass. She stated that I signed for it in the contract. I asked to have the contract emailed to me and was told it would take 10 minutes. I asked for a supervisor and was told there is no one else I can speak with. She then said she could refund me half of the amount and I told her I want to wait to see the contract. then I was told it is my fault that in eight days on vacation I did not read my contract. after 45 minutes I still did not receive an email with the contract so I called back and was told the same exact thing by a different representative. She also stated because I declined the refund with the first person that the offer no longer stands. I asked her to email me a copy of the contract and she said she would. I also asked to speak to a supervisor and was refused again. 4 hours later still no email with the contract. I believe that I was intentionally taken advantage of them and they are all professional con artist!!! After reading many reviews and filing a claim with the Better business burro I see many similar complaints!!! This company is obviously corrupt and they pray on their customers. I will not rest until I get satisfaction!! I would rather pay an attorney than let them get away with this. I'm sure they have surveillance tapes at there counters. I will be sure to let every one I know about my experience.

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