Posted by Anonymous
Dont Order From Saks...... They Are Horrible And They Are Theives..... Go To Nordstrom, The Service Is Top Tier!!!
Saks Fifth Avenue Corporate Office
Saks Fifth Avenue corporate office headquarters location, phone number, address and feedback
Please find details for the Saks Fifth Avenue corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Saks Fifth Avenue corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Saks Fifth Avenue
Hudson’s Bay Company
12 East 49th Street
New York, NY 10017
United States
Phone: 212-940-5305
Saks Fifth Avenue
Hudson’s Bay Company
12 East 49th Street
New York, NY 10017
United States
Phone: 212-940-5305
Saks Fifth Avenue Corporate Office Comments
18
Jan
08
Jan
Posted by Credit over $2000 owed
I bought 4 items in September, totalling ~ $3000. One item was a pair of gold and diamond earrings, a gift for my mother. I received the package unfortunately the earings came in without any diamonds. I called customer service and they told me to return them and they would notate my account.
To this day I HAVE NOT RECIEVED THE CREDIT. I HAVE ESCALATED OVER AN OVER.... NOTHING! MY NEXT STEPS TO HIRE AN ATTORNEY.
THE CUSTOMER SERVICE IS THE WORST!
13
Oct
Posted by C
They won't give me a refund although i never receive my package. Courier left my package downstairs in the lobby area for hours instead of leaving my package in front of my door. Saks are aware of this and has the proof my my package sitting in the lobby area because the courier took the picture. Saks made me wait 4weeks and then said although they have the evidence they can't give me my refund. Supervisors was terrible one gentleman Luis #Q74329 told me yes i see the picture of your package downstairs in the lobby but they can't do nothing about it i ask to speak to a manager or have a manager name nothing was provided. Worst ever straight robbery
23
Apr
Posted by HERGIE
I purchased a $750 dress from Saks online, which I returned because it didn't fit. Instead of receiving a refund to my original form of payment, they sent me a gift card, despite absolutely no information on their website explaining why. I called immediately, and the agent filed a claim and said I would hear back in 2 weeks. Two weeks later, no response from them, so I called back. First agent spoke such horrible English I could barely understand her but I believe she identified that the claim was filed on the wrong order #. She put me on hold for 30 minutes and then she dropped the call. I called back and have been on hold so far for 45 minutes. DO NOT DO BUSINESS WITH SAKS.
14
Apr
03
Apr
Posted by shopdrop
I have been trying to resolve a GWP error for a month now. The generous Spring Beauty bonus was supposed to include a tote with 29 samples, all itemized online. Mine included only 18, about 60% of what was promised, largely perfume-samples, which are free at any beauty counter. Today, my third try (I also was disconnected), I was told a replacement is on the way but has been delayed. Why would Saks not notify the customer that there was a huge out-of-stock issue? Post-pandemic I will shop in-store and reject any GWP and go elsewhere if it is lacking. I read that saks.com and Saks bricks-and-mortar are separating, interesting news. Let's hope saks.com does not become another williamssonoma.com, i.e., a total disaster.
01
Apr
Posted by Anonymous
My name is Patricia I try placing an order with this company and I will never recommend this company to anyone....I'm on the phone for 90mins waiting to speak to someone when they eventually came on the line to take me order he told me hold on and he hang up the phone....I called back waited on the phone for 43mins this time only to be told that he can't take my orders and hang up on.me again My question is this don't know if it is because I'm a black person with my language I'm being treated like this if so it is very very sad thinking g about closing g off my account with you all.The customer service I s very very nasty with we the consumers ....
07
Feb
28
Nov
Posted by donarae
I was at the Saks Off 5th in Ontario Ca. The only reason I felt safe to go is because it had an outside entrance and I didn't have to go through the mall to enter the store. It was 2hrs before closing and a store employee told my daughter and I(with 2babies in tow) that we could not enter through those doors they were exit only for the first time ever. I tried to reason with him. Explaining I was not comfortable going into the crowded mall, I was only shopping for something specific at that store. He refused to let us in, saying we had to go around to this weird garbage entrance in the back and then go through the mall to get into the store, those 6 doors to the outside were exit only (never before was it that way). So now we enter the super crowded Ontario Mills Mall and attempt to make our way through so many ppl. When we left this supposedly security dude was no where to be found. Should my daughter or I have been exposed to this virus? In 2weeks time we will know for sure. I have record of me testing negative on Nov 25th. You will be hearing from my lawyer. This was unacceptable and made no sense whatsoever. There was no line to enter the store so they definatly didn't have too many ppl inside. No I didn't have to go to the mall, but your store didn't have to make it so much more dangerous than it already was by 100x.
23
Jun
Posted by Frustated
SFA does not care about customers any more. They have forgotten their Mission, if at any time they had one. Its officers are now involved in political issues and have abandoned giving a good service to their old good customers. You write Customer Care about orders and/or returns, they answer back saying you will receive a response from a customer care associate within 24 hours, but they never answer back. I have written them 3 times and they have not answered to any. I have 3 returns awaiting the refund but nobody wants to know about it. A better Cash Flow for Saks when not refunding customers. Blame it on the Covid 19, blame it on the carrier, blame it on the surge in business (with all the unemployment we have they could hire as many people as they need to give a good service to customers, but they don't). They are all PR and giving excuses all day with very nice words. But NO answers to customers.
05
Mar
Posted by Michael
Bought items from saks off 5th in Dec 2019. Some items did not arrive. Promo code was not applied online and when I had rung customer care they said they would refund shipping and the 60% promo "celebrate".
No refund has been received after numerous telephone call on 1/14 then 2/10 then2/14 then 3/6. Every time they said " I personally assure you that the refund will occur within 7 working days" . Company does not give refunds! It changes the amount of refund on every telephone call and makes promises that refund will be made but it never happens.
I question the integrity of the Company.
I would recommend buying anything from saks off 5th online and would not trust them.
Very poor service with no credibility
