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Original Comment I wonder how many customers have retained attorneys to deal with your company. I myself know that I am. You left my elderly mother without a working home phone for 2 months. I have tried to cancel my account and to date nothing plus now you are charging my 87 year old mother 700.00 because you failed to cancel our account after 6 phone calls and still I have not received the boxes that I was suppose to, to send the TV verizon equipment. you should really be disgusted and ashamed. we want our account CLOSED please and we would like to follow the proper process to ship back the equipment and not have to pay for mistakes from your company. I have called and held on the phone for hours, actually I am holding right now and have been for 30 minutes already. When I ask for a Manager they place me on hold or hang up on me. What exactly are you all doing to help us? I would like a phone call immediately from someone that will take care of the job I need done. My cell phone should be on the many notes in your system. I want the charges removed immediately so that my poor mother does not have to pay.

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