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Original Comment Asurion is the worst company I have ever had to deal with. I sent my Apple MacBook Pro Laptop to them on 6/14/16 for repair. Their "tech person" took the laptop apart and supposedly fixed it. Well this is the third time I've had to send it back because it's still not fixed and they had the nerve to bill me $89.00 on my AT&T account. Really pisses me off! When I called today, 8/11/16 to check on the status of the laptop the customer service representative contacted the "tech person" and came back on the phone and told me that the hard drive was missing. I told her well then your "tech person" needs to reinstall/reload it or whatever because obviously they did something to it. I'm no tech person and don't have a lot of knowledge with computers and have no idea how the hard drive got removed. Anyways, to make a long story short, I've been dealing with this nightmare for 2 months now with no resolution and all the customer service representatives keep saying is I'm sorry. Well sorry doesn't cut it when you are ripping customers off !!!!!

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