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Original Comment I purchased my Elliptical C7.5 machine for $799.00 from the NordicTrack website on June 16th and paid the extra $249.00 to have it shipped and assembled. I had a broken toe at the time so I was not able to use it right away, when I did finally get to use it the machine broke after only getting on it 3 times. I called the customer service line (after sitting on hold for 20+ min.)and they told me I had to register it first then I could call back. I went on line and registered it and when I called back the next day (on hold for 20+ minutes again)I was told it was out of warranty, I told her it was not even a month and a half old! After she finally pulled up my registration number she apologized and said she could help me but we need to do some troubleshooting first and that I need a screwdriver and my manual to take the cover off the machine, she said this will take a while and that she could not stay on the phone with me so I need to call them back once I have the cover off!! I could not believe that this well-known company was treating their customers like this!! I asked her to let me speak to a manager and that I paid all that money to have it assembled I should not have to read the manual to partially dis-assemble it to fix it myself. She put me on hold and when she came back she told me she ordered some parts to be sent to my house, opened a work order and someone will be contacting me within 3-5 business days. It is now day 8 and no one has contacted me. I called Nordictrack customer service again on the 7th day and they gave me a phone number of the company that is supposed to be sending someone out to fix my machine, when I call I get voicemail and the voice mailbox is full. Now what? I still cannot use my machine and I cannot get anyone from this so called respectful company to help me. At this point I want a full refund and I will go to Bowflex and buy a machine I can use. I will never buy anything from NordicTrack again and I will make sure my friends and family know not to buy from this company that does not stand by their product. I am truly disappointed and shocked.

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