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Original Comment I gave a son that has severe autism that relies on medication for his aggressive behavior. I called his doctor to put in a prescription on August 13. I check their website religiously because as a person that is also sick myself, I like to make sure I don't go a day without missing a dose. When I checked their website, it said that it had shipped on August 16. It is now August 25 and still no medication and now my son has just finished his medication. Their website says that it was still shipped on August 16, but if you push the track shipment button it just says no shipment method available at this time. I called to see what was going on with my son's medication and come to find out, it was never shipped at all. They were still filling it and it was set to ship out the following Monday for an expected medication arrival of Sept 4th. I asked why didn't I receive any notifications, and they said I only had an e-mail on file, but I never even got an e-mail notification. I asked them, why does it still say shipped because it then becomes very misleading, and now it an inconvenience for me to find a pharmacy in the evening that carries his medication. It's also difficult to then throw in a trip to a pharmacy where I have to bring my son with severe autism and my little toddler to pick up his medication so that he can take it the following morning so he will not have an aggressive meltdown and hurt someone at school. When I spoke with their Supervisor Rex, he made it seem it was my fault for misreading the website because he said that what I was seeing in front my screen while I was conversing with him over the phone was entirely different than what he was seeing on his screen. But I work in health care, and I am computer literate and I know how to read the express scripts website and I saw no updates after the &quot;shipped&quot; update. Very upset with how this was handled and very upset the fact that there was no sense of urgency in the matter or no sense of regret of what had happened to my son's medication. I had now cancelled his medication with Express Scripts to have it filled at a different facility, to which I was told will take up to 6 hours before I would be able to go to a different pharmacy to be able to request for the transfer to be made. This now makes it impossible for my son to even take his medication for the following day. I ended up calling his behavioral pediatric specialist to put in a new prescription at the military pharmacy for me to pick up. <br /> <br /> As a result of my son now missing two days of his medication, the teacher at school has reported an increase of aggressive behavior at school. He has thrown classroom furniture, bit a student, pinch the teacher's aid, numerous times hit his head and pounded and punched windows and walls. This is the reason why I do my part to make sure I call on time to make sure I don't go a single day without missing any dose. If I reached out to my Doctor on August 13th, and checked constantly checked the express scripts online status which showed that it had been processed and shipped, I put my trust that my son's health and well being will be taken care of. I have printed out the statuses of my son's medication which showed me that the last status does say &quot;SHIPPED on August 16.&quot; I've been let down and greatly mislead by Express Scripts and treated poorly by their customer service Manager Rex when I was trying to explain the situation. I will no longer be filling my prescriptions nor my son's prescription with Express Scripts since I no longer find them reliable.

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