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Original Comment My experience began on September 9, 2016 when I called Frontier Communications to inform them that my internet service had gone out. I was assured that the internet would be restored by September 15, 2016. Why it would take six days to restore service was beyond my comprehension. I was told I would receive a phone call within 24 to 48 hours informing me when the service technician would be dispatched. That call never came. When September 15 arrived, there was still no internet. I called once again. I was told that the technician had come, had not made the repair, but had closed the ticket. So a new ticket was created. Once again, I was told the problem would be repaired within a week. Astonishing! And, once again, I was told I would receive a phone call within 24 to 48 hours informing me when the service technician would be dispatched. Yes, you guessed right - that call never came. A couple days later I called to check the status of the ticket, and the representative told me that the new ticket indicated the internet would be repaired by September 29, 2016. I shared my incredulity with the representative, and he suggested expediting the ticket (an escalation, I believe). Hallelujah! <br /> <br /> Well, today is September 25, 2016. Still no internet. Still no return phone calls. I have called at least eight times and have spoken to numerous customer service representatives and supervisors, among them Toni, Tracy, Eddie, Kelly, and Rowan. All of them had assured me that I &quot;probably&quot; would have internet service restored by September 29, 2016. I find the word &quot;probably&quot; quite disturbing.<br /> <br /> I am a musician, and I'm wondering how many gigs and how much income I have lost since September 9, because I have not been able to receive email. I suspect one would agree that nearly three weeks of waiting for internet service to be restored is totally unacceptable.

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