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Original Comment We hired a car from this company in Phoenix we had a small accident on the north rim of the Grand Canyon a few days later. After keeping us waiting for twelve hours there, they eventually decided to cancel the contract, (decision made by Las Vegas manager who I would love to meet but I can't get his name) stranding us 70 miles from the motel. We only found out when I rang them for the fourth time. I had explained on a previous occasion when I called them that day that I had heart medication we needed but it was to no avail. They endangered my life that day. We incurred a further 500 dollars in extra transportation costs to get to the airport to fly back to the UK. Further we lost 180 dollars in cancelled paid for activities we had planned for our last day.<br /> It ruined our holiday and gave us a poor impression of an American company. Even now they will not tell us what they think they are owed so my insurers can settle with them. It's either mindboggling incompetence or sheer malevolence. A gangster company is the best epithet I can apply. Dreadful despicable I intend to contact the national press when this sorry saga is over.

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